Terms of service

By using Verno Web's website, portal, or contracted services, you agree to these terms and any signed proposal, statement of work, or service agreement. A signed agreement controls if it conflicts with this general page.

Deliverables, timing, responsibilities, review rounds, integrations, and launch criteria are defined in writing. Work outside that scope may require a change order, a revised timeline, or separate fees.

• Keep portal, domain, advertising, CRM, and platform credentials secure.
• Provide the access, approvals, content, and feedback needed to complete the work.
• Notify us promptly about suspected unauthorized access or incorrect permissions.

• Implementation, monthly management, platform or usage charges, and media spend may be billed separately.
• Recurring services continue until cancelled according to the applicable agreement.
• Advertising spend and third-party platform charges are not Verno management fees and may change under the platform's terms.
• Late payment or a failed payment may pause work or connected services after reasonable notice.

You confirm that you have the rights to content, contact data, claims, offers, images, and other materials you provide. You are responsible for reviewing and approving published copy, advertising claims, call scripts, automated messages, and regulated or professional information about your business. Verno may require reasonable substantiation or decline to publish a claim that appears unsupported, deceptive, unsafe, or noncompliant.

You are responsible for having a lawful basis and any required consent to contact leads or customers. You must not use configured workflows for spam, harassment, unlawful discrimination, deceptive impersonation, or prohibited content. Inbound AI reception and any separately approved outbound calling are distinct scopes. AI responses may be incomplete or inaccurate and must not replace emergency response, licensed professional advice, or required human judgment. Recording, transcription, AI-generated responses, and automated messages must use appropriate identification, notices, opt-outs, escalation rules, and human review for the jurisdiction and industry.

Platform approval, auction prices, reach, lead volume, lead quality, and account availability are controlled partly by third parties and market conditions. You remain responsible for the accuracy of your offers and for promptly disclosing changes that affect a campaign. We do not guarantee a particular number of impressions, leads, bookings, or sales.

The proposal identifies ownership and access for domains, advertising accounts, phone numbers, CRM data, creative, content, source code, templates, licenses, and third-party subscriptions. Verno retains its pre-existing tools and reusable know-how. Client-specific transfers and offboarding work follow the written agreement and any outstanding payment obligations.

You may not use our services to break laws, distribute malware, compromise another system, misrepresent identity or consent, infringe rights, or send prohibited communications. We may pause a workflow that creates a credible legal, security, safety, or platform-compliance risk.

We use reasonable care in delivering services, but websites, networks, advertising platforms, communications carriers, AI providers, and third-party integrations can change or fail. Services are provided as available, and no business result, ranking, response rate, booking rate, or revenue outcome is guaranteed.

To the maximum extent permitted by law, Verno Web is not liable for indirect, incidental, special, or consequential loss arising from the services. Unless a signed agreement states otherwise, total liability for a claim is limited to the amount paid to Verno Web for the affected service during the three months before the claim.

Either party may end services as allowed by the applicable agreement. We may suspend access for nonpayment, unlawful use, material security risk, or a serious breach. We may update these website terms; continued use after an update means the revised terms apply to that use.

Questions about these terms can be sent to hello@vernoweb.com.